Privacy Policy

Privacy Policy


In this document we will inform you about the processing of personal data in connection with the products and services we offer at that incorporate this Data Protection Policy. The Services provided to you may involve the collection and retention of Personal Information in accordance with the General Data Protection Regulation (GDPR).

Your privacy is important to us. At Impossible Markets Events, we treat all information collected by, or transmitted to us with care, in particular, personally identifiable information, and this Policy describes how, when, and why we collect such information.

Personal data comprises all information that relates to an identified or identifiable natural person (Article 4 (1) GDPR). This includes information such as your name, e-mail address, postal address, or telephone number. Information that is not directly associated with your identity, e.g. the number of users of an Internet site, does not fall within this scope. Impossible Markets respects the privacy of all users of our products and services.

Governing law applicable to this Privacy Policy is the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (‘General Data Protection Regulation’ or ‘GDPR’) and the Bulgarian law, and any and all disputes as regards our relationships under this Privacy Policy will be settled as provided for by the governing law.

Who is responsible for the processing of your personal data and how to contact us?

The data controller (hereinafter referred to as “Impossible Markets” or “We”) in the sense of the GDPR and other national data protection laws of the member states as well as other data protection regulations is:

Impossible Markets Ltd, UIC 205622715, a limited liability company incorporated under the laws of Republic of Bulgaria.
You can contact us at the following address: Bulgaria, Sofia 1000, 12 Hadji Dimitar str.
Mail: [email protected]
Our Data Privacy Officer is Ms. Jasmina Tal

This policy applies to information we collect:

On this Website
In email, text, and other electronic messages between you and this Website.
From your registration for our events

When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

We collect information from you when you:

Use the Website: We collect Personal Information and Usage Data from you when you create an account to use one of the services, contact us for help or information or otherwise provide your Personal Information, or request other services. We collect the information and content that you submit to us when you input your information in a form on our website, request additional information on a service, and when you enter comments or submit a review or complaint.

Connect with Social Media though the Website: The Website may offer you the ability to use Facebook Connect or other social media services (collectively, “Social Media”) in conjunction with certain services. When you access the services through your Facebook or other Social Media account, the services may, depending on your privacy settings, have access to information that you have provided to the Social Media platform. We may use this information for the purposes described in this Privacy Policy or at the time the information was collected.

Usage Data: We also automatically collect Usage Data when you interact with the Website. Whenever you use the Website or the services, we use the location information from your mobile device or browser to tailor the services and website experience to your location.

In what connection is your personal data collected with?

Your personal data may be collected in relation to the access and use of our website, and in relation to the provision of services to you.


Where the processing of your personal data is based on consent and there is no other legal ground for processing, every user has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You may withdraw the consent provided by you by contacting us or our data protection officer at the addresses provided in the last section of this privacy policy.

Direct marketing

To optimize our products and services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing. If at any time you wish us to stop using your information for direct marketing, please contact us as set out below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.

Sharing of personal data

Please note that some of our products and services include links to sites, products or services of third parties that have privacy practices different from ours. If you submit personal information to any of those sites or services, your information is governed by the privacy statements of those third parties.

Disclosure of personal data

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime), or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Cookies policy

We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you

Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.

How do I reject and delete cookies?

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by us or the website of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual. Note, however, that if you reject the use of cookies you will still be able to visit our website but some of the functions may not work correctly.

Changes to this policy

From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page. Please check our privacy policy on a regular basis.

How you can contact us?

If you would like to know more about our privacy policy please contact us using the following email: [email protected]

Last updated on 21.04.2019

Part 1: General Principles

1.1 Impossible Markets processes and protects personal data collected throughout its activities transparently, lawfully and according to the purposes for which the personal data were collected.

1.2 The employees who process personal data for the purposes of sale of events or other services are obliged to adhere to the following principles of data processing:

  • - The personal data are processed lawfully and in good faith;
  • - The personal data are collected for specific precise and lawful purposes and are not processed additionally in a manner not compatible with those purposes.
  • - The personal data which are collected and processed for management of human resources are compatible, related to and limited to the purposes for which they are processed.
  • - The personal data are accurate and, if necessary, updated.

1.3 The employees who process personal data are subject to an initial and periodic data privacy training and are familiarized with the applicable data privacy legislation.

Part 2: Definitions

The terms listed below shall have the following meaning: “Personal data” means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

“Applicable legislation” means the legislation of the European Union (EU) and in particular the legislation of Republic of Bulgaria, which is applicable towards the personal data protection.

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;

“Data subject” means an individual (natural person) who can be identified directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more physical, physiological, genetic, mental, economic, cultural or social identifiers of that individual.

“Regulation (EU) 2016/679“ or “GDPR” means Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Part 3: Data subjects’ rights

The data subjects shall have the following rights regarding to their personal data processed by Impossible Markets:

  • - Right of access;
  • - Right of rectification;
  • - Right to data portability;
  • - Right of erasure (‘right to be forgotten’);
  • - Right to restriction of processing;
  • - Right to object against the processing of personal data;
  • - Right not to be subject to a decision based solely on automated processing, including profiling.

1.3 The employees who process personal data are subject to an initial and periodic data privacy training and are familiarized with the applicable data privacy legislation.


With the following privacy notice Impossible Markets (“Impossible Markets”, “We”, “The Company”) provides information about the personal data, which may be processed in the course of registration of Chaos ID account, usage of free trials and demo versions of software products, as well as purchasing of software products and services provided by Impossible Markets.

This privacy notice is an addition to the Privacy Policy, which stipulates the rules and procedures of data processing regarding the personal data of our clients and users collected through our websites.

This privacy notice aims to help you understand how and why we may use your personal information. The tables and examples listed below are illustrative, non-exhaustive, and not fully representative for any client or user who provides personal data to the Company.

What personal data about you does Impossible Markets process?

“Personal data” means any information relating to an identified or identifiable natural person (‘data subject’) including such data, which may be subject to a specific protection under the applicable local and European data protection legislation.

The personal data, which is processed for clients and users of Impossible Markets are as follows:

Categories of personal data
Types of personal data
Information about you
Name, surname, family name
Performance of a contract / legitimate interest
Identification number
Personal identification number or other identifier used as VAT number for the invoice issued for natural person
Performance of a contract
Contact details
Email, telephone
Name of the company you work for.
Data about the country of registration
Partial data about your bank account
Data about the persons who are eligible for discounts
Copy of documents evidencing that the person is an active student in an university
Copy of personal communication on our website Copies of communication you might have with third parties while using our website and our communication system tools

For what period do we store your personal data?

Impossible Markets stores your data for the purposes of maintaining Impossible Markets ID and administering contractual relationships with you as follows:

The data associated with you from your Impossible Markets ID account is stored for the entire maintenance period of your account and up to one year from the termination of the registration in order to resolve possible disputes that have arisen or become known after termination of the registration; Your data collected in connection with a specific contract for the purchase of a software license / product or service is kept until the expiry of the deadlines set in the specific contract and up to five years thereafter in order to resolve possible disputes that have arisen or become known after expiry of the terms of the contract.

Subject to Bulgarian law, you have the following rights to your personal data processed by Impossible Markets:
  • - access your personal data that Impossible Markets processes and get a copy thereof;
  • - in case of incompleteness or inaccuracy in the data that Impossible Markets processes, your personal data will be corrected;
  • - request that your data be deleted when the conditions are met. Such cases are if the purpose for which the data is collected is achieved; you have withdrawn your consent when the processing is based on consent and there is no other legal basis for processing; your data is being processed unlawfully, and others;
  • - in the cases specified by the law, you may require that the processing of your personal data to be limited;
  • - in the cases specified by the law, you may object to the processing of your personal data;
  • - exercise your data portability rights and request that your data be provided in a structured, widely used and machine-readable format;
  • - withdraw your consent when processing your personal data is based on consent.

You also have the right to file a complaint with the Personal Data Protection Commission when the relevant prerequisites are in place.

Updating the privacy notice

This notice may be updated periodically to reflect changes in the privacy practices of Impossible Markets customers. The Company undertakes to notify you of all material changes to this notification.

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